At Passent Media we strive to provide 100% customer satisfaction. If you are not satisfied with your purchase, please contact us for instruction on options you may have including (a) obtaining a similar product for no additional charge, or (b) getting a partial or complete refund on your purchase. For a request for refund, please contact us.

All refunds are subject to the provisions provided below.

RETURN OF ONLINE STORE (SHOP) ITEMS

Physical Goods such as routers, electronic hardware, cables,  and other items for sale in our Online Store (SHOP) are eligible for return provided they are returned in original packaging including any shrink wrap or other forms of seal which has been applied. Online Store Items may be returned within 14 days of original purchase. A refund will be provided within 7 days of receipt of return. Refunds for Online Store Items are for the item only and do not include any shipping or handling expenses billed to the customer.

CUSTOM / SPECIAL ORDER ITEMS

Custom and Special Order Items are considered non-returnable and are subject to the terms set out in the sales agreement at time of order. If no terms were specified in the original invoice the items are non-returnable / non-refundable.  In rare occasions Passent Media may agree to accept the return of such items.  

SALE/PROMOTIONAL ITEMS

Only regular priced items are eligible for returns. Sale and promotional items reflect special savings and cannot be returned or refunded.

RETURNED MATERIAL AUTHORIZATION (RMA)

All returned goods must include a valid Returned Material Authorization (RMA) number which you may request by contacting us. 

Please include the original invoice number, your name, items to be returned, and reason for return in your correspondence.

SHIPPING YOUR RETURNS

To return your product, please contact us for mailing and handling instructions.

Here are some specific terms regarding Shipping, Exchanges and Returns:

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item to us over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.other